Communication Training

This course is designed to enhance the communication skills of healthcare and social care professionals, enabling them to interact effectively with patients, clients, and colleagues. Participants will explore the fundamental principles of communication, with a focus on cultural sensitivity, active listening, and empathy. The course will provide practical strategies for overcoming common communication barriers and improving interactions in diverse care settings.

  • 68 learners

    Enrolled

  • 1 hours

    Video duration

  • 4 hours

    Course duration

  • 1 Ebooks

    Free of charge

    Unlock the power of effective communication in health and social care—enhance your skills, bridge cultural gaps, and transform patient interactions. 

    Learning Objectives

    • Develop Active Listening Skills: Learn techniques to listen effectively and empathetically to patients and clients, ensuring their needs and concerns are fully understood.

    • Enhance Cultural Sensitivity: Understand the impact of cultural differences on communication and develop skills to adapt communication styles accordingly.

    • Improve Non-Verbal Communication: Explore the role of body language, facial expressions, and tone of voice in enhancing verbal communication.

    • Facilitate Conflict Resolution: Gain skills to manage and resolve conflicts within healthcare teams and with patients through constructive communication.

    • Utilize Structured Communication Tools: Learn to apply tools such as SBAR (Situation, Background, Assessment, Recommendation) for effective information transfer.


    What We Offer

    What's included in this online course?

    A step-by-step guide

    Steven's expertise will help you become an expert in the clinical treatment of different forms of headaches.

    Study at your own pace

    You can enroll in this course whenever you want, and study at your own time and pace.

    Unique learning experience

    You will not learn just by watching many hours of videos. We are offering interactive courses with different media and quizzes, to improve your knowledge.

    Steven Davis

    Steven Davis has a rich background in mental health nursing, holding a Master's in the field alongside a First Class Bachelor's degree. He began his career at the age of 16 as a care worker in a dementia care service, demonstrating early dedication to the healthcare sector. Over the years, he has achieved notable recognition as a Fellow with both the Society of Education and Training and the Institute of Leadership. His expertise has also been recognized through his role as a registered CQC Manager. Since 2019, Steven has leveraged his extensive experience to serve as a consultant, helping multiple teams develop and enhance their performance strategies.
    Patrick Jones - Course author
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